{"id":4994,"date":"2024-04-17T23:46:57","date_gmt":"2024-04-17T23:46:57","guid":{"rendered":"https:\/\/wp.hellopay.hu\/?page_id=4994"},"modified":"2025-08-01T14:00:05","modified_gmt":"2025-08-01T14:00:05","slug":"complaints","status":"publish","type":"page","link":"https:\/\/hellopay.hu\/en\/complaints\/","title":{"rendered":"Complaints handling"},"content":{"rendered":"
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Complaints handling<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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HelloPay Zrt. Complaints Handling Policy<\/a><\/strong><\/p>

You can register your comments, complaints and claims in the following ways:<\/p>

Electronically<\/strong><\/p>

With the exact wording of the error, to the following e-mail address:\u00a0info@hellopay.hu<\/a>
After your report, our colleagues will contact you immediately.<\/p>

In person at our office<\/strong><\/p>

Only during office hours, by appointment, which can be requested by contacting info@hellopay.hu.
Client opening hours:
Monday-Friday: 10:00-16:00
Saturday-Sunday: closed<\/p>

The issuer will investigate the oral complaint immediately and remedy it as necessary. If the oral complaint cannot be resolved immediately, the issuer shall take a record of the complaint and treat it as a written complaint. The written complaint shall be investigated and a substantive reply sent to the user in writing within 30 days. If the reply to the complaint is negative, the reasons for the refusal shall be given in the reply of the issuer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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If the user does not agree with the issuer's response, he or she may contact the following supervisory bodies<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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NATIONAL CONSUMER PROTECTION AUTHORITY (NFH)<\/strong><\/div>
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ADDRESS<\/div>
1088 Budapest, J\u00f3zsef krt. 6.<\/div>
\u00a0<\/div>
LEVEL ADDRESS<\/div>
1428 Budapest, PF: 20.<\/div>
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PHONE<\/div>
+36 1 459 4800<\/div>

1075 Budapest, K\u00e1roly krt. 9., on working days from 9 am to 6 pm<\/p>

FAX NUMBER<\/div>
+36 1 210 4677<\/div>
EMAIL ADDRESS<\/div>

nfh@nfh.hu<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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BUDAPEST METROPOLITAN GOVERNMENT OFFICE TECHNICAL, LICENSING AND CONSUMER PROTECTION DEPARTMENT, CONSUMER PROTECTION DIVISION<\/strong><\/div>
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ADDRESS<\/div>
1052 Budapest, V\u00e1rosh\u00e1z u. 7.<\/div>
\u00a0<\/div>
LEVEL ADDRESS<\/div>
1364 Budapest, PO Box 144.<\/div>
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PHONE<\/div>
+36-1 450-2598<\/div>
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EMAIL ADDRESS<\/div>

fogyved_kmf_budapest@nfh.hu<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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THE BUDAPEST CONCILIATION BOARD OF THE BUDAPEST CHAMBER OF COMMERCE AND INDUSTRY<\/strong><\/div>
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ADDRESS<\/div>
1016 Budapest, Krisztina krt. 99.<\/div>
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PHONE<\/div>
06-1-488-2131<\/div>
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FAX NUMBER<\/div>
06-1-488-2186<\/div>
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EMAIL ADDRESS<\/div>

bekelteto.testulet@bkik.hu<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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METROPOLITAN TRIBUNAL<\/strong><\/div>
\u00a0<\/div>
ADDRESS<\/div>
1055 Budapest, Mark\u00f3 u. 27.<\/div>
\u00a0<\/div>
LEVEL ADDRESS<\/div>
1363 Pf. 16.<\/div>
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PHONE<\/div>
+36-1-354-6000<\/div>
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FAX NUMBER<\/div>
+36-1-354-6041<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Complaint handling HelloPay Zrt. You have the possibility to register your complaint, complaint or claim in the following ways. In person at our office Only during office hours, by appointment, which you can request at info@hellopay.hu.Office hours:Monday-Friday: 10:00-16:00Saturday-Sunday: Closed The issuer will immediately [...]<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-4994","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/hellopay.hu\/en\/wp-json\/wp\/v2\/pages\/4994","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hellopay.hu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hellopay.hu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hellopay.hu\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/hellopay.hu\/en\/wp-json\/wp\/v2\/comments?post=4994"}],"version-history":[{"count":16,"href":"https:\/\/hellopay.hu\/en\/wp-json\/wp\/v2\/pages\/4994\/revisions"}],"predecessor-version":[{"id":7425,"href":"https:\/\/hellopay.hu\/en\/wp-json\/wp\/v2\/pages\/4994\/revisions\/7425"}],"wp:attachment":[{"href":"https:\/\/hellopay.hu\/en\/wp-json\/wp\/v2\/media?parent=4994"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}