HelloPay Zrt. Complaints Handling Policy

You can register your comments, complaints and claims in the following ways:

Electronically

With the exact wording of the error, to the following e-mail address: info@hellopay.hu
Our colleagues will contact you within 2 working days of the notification.

In person at our office

Only during office hours, by appointment, which can be requested by contacting info@hellopay.hu.
Client opening hours:
Monday-Friday: 10:00-16:00
Saturday-Sunday: closed

The issuer will investigate the oral complaint immediately and remedy it as necessary. If the oral complaint cannot be resolved immediately, the issuer shall take a record of the complaint and treat it as a written complaint. The written complaint shall be investigated and a substantive reply sent to the user in writing within 30 days. If the reply to the complaint is negative, the reasons for the refusal shall be given in the reply of the issuer.