Frequently asked questions
HelloPay -> SimplePAy

JFrom 28 March, credit card acceptance by HelloPay SimplePay continues to operate as. The change will affect the name and appearance of the product, the service will remain unchanged. 

The name change of HelloPay and SimplePay the result of cooperation between. The aim is to provide stable, secure and modern payment solutions for the long term. 

No. 
The name change does not require any action on your part and does not affect your everyday use. 

  • No. The payment process, the use of the terminal and the settlement procedure are exactly the same as before. 

Your contact will remain HelloPay. ACustomer support, expert assistance and the usual contact details will remain the same. 

First of all, the appearance changes: 

  • the accounting reports, 
  • the interface logo and colours. 

No. The fees, contractual conditions and settlement rules will not change due to the name change. 

No. You continue to use the same terminal solution, but SimplePay under the name and branding. 

All your historical data and settlement reports will remain available unchanged. 

No. The switch is done in the background, the payment continues to work smoothly. 

HelloPay customer service will continue to be available through the usual channels and will be happy to help you with any questions you may have. 

How can we help?

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